At Accessible Care, your wellbeing is at the heart of everything we do. As a trusted NDIS provider in Melbourne, we aim to deliver compassionate, flexible, and high-quality therapy services that fit around your lifestyle.
To maintain fairness and ensure every participant receives the support they deserve, we have created this therapy appointment cancellation policy.
This policy outlines how to reschedule, cancel, and manage your appointments effectively — so we can continue to provide reliable, consistent care for all our clients.
Our team values your time and the time of our therapists. Late cancellations or missed sessions can impact service quality and reduce availability for other participants.
By maintaining a clear policy, we can ensure that everyone gets access to their required therapy supports when they need them most.
As an NDIS provider in Melbourne, we also follow the NDIS Pricing Arrangements and Price Limits to keep our services transparent and compliant. This ensures that our clients know exactly what to expect, helping to build trust and confidence between our team and every participant. Our approach promotes accountability and allows us to continue providing the best possible service experience.
To make the process fair for all, please notify us as early as possible if you need to cancel or change an appointment.
More than 48 hours’ notice:
No cancellation fee will apply. We’ll happily reschedule your session to a more convenient time.
Less than 48 hours’ notice:
A cancellation fee may apply, as per NDIS guidelines, to cover the reserved session time and therapist preparation.
No-shows:
If you do not attend your scheduled appointment without notice, the full session fee may be charged according to NDIS rules.
These steps allow us to manage our resources effectively and continue delivering high-quality care to all clients. It also ensures that our therapists’ time is respected and that other participants can access appointments that become available.
To make the process fair for all, please notify us as early as possible if you need to cancel or change an appointment.
More than 48 hours’ notice:
No cancellation fee will apply. We’ll happily reschedule your session to a more convenient time.
Less than 48 hours’ notice:
A cancellation fee may apply, as per NDIS guidelines, to cover the reserved session time and therapist preparation.
No-shows:
If you do not attend your scheduled appointment without notice, the full session fee may be charged according to NDIS rules.
These steps allow us to manage our resources effectively and continue delivering high-quality care to all clients. It also ensures that our therapists’ time is respected and that other participants can access appointments that become available.
We understand that plans can change. To cancel or reschedule, please contact our friendly administrative team as soon as possible. Our team will confirm your cancellation or help you book a new appointment time that suits your schedule. We’re committed to responding promptly and doing our best to find an alternative that works for you.
If you are an NDIS participant in Melbourne, our support staff can also assist you in managing your appointments to ensure that your therapy sessions continue without unnecessary delays or disruptions.
We understand that plans can change. To cancel or reschedule, please contact our friendly administrative team as soon as possible. Our team will confirm your cancellation or help you book a new appointment time that suits your schedule. We’re committed to responding promptly and doing our best to find an alternative that works for you.
If you are an NDIS participant in Melbourne, our support staff can also assist you in managing your appointments to ensure that your therapy sessions continue without unnecessary delays or disruptions.
